Kady's Kollars works hard to raise money for rescue organizations and to keep your dogs looking stylish. Once an order is placed it will be a FINAL SALE. It is important that you get an accurate measurement of your dog's neck, so you will get the correct size collar. If your order is damaged through the mail please contact me within 24 hours, and I will be happy to replace it. Contact me at firstname.lastname@example.org with any questions or concerns.